Customer Service

Jordan, a Goshen County native, was born and raised in Lingle, WY.  He earned a degree in Finance from Chadron State College in 2002 and owned and operated an insurance agency in Scottsbluff, NE for 17 years, before joining Pinnacle Bank in 2019.  
Goshen County has always been home for Jordan, and he takes pride in positively impacting the community, both in and out of the bank.  He is a member of Rotary and Past President of Torrington Girls Softball Association.  

Jordan has two children - a son, Jorey, and daughter, Brooklyn - and enjoys attending their sporting events and activities.

A Newcastle native, Kristen’s Wyoming roots, vast banking experience and passion for helping customers attain their goals makes her a natural fit to lead the Sundance Loan Production Office. She earned a BS degree in Accounting and Minor in Finance from the University of Wyoming. She joined Pinnacle Bank - Moorcroft in 2014, working in various areas of the bank, including two years as a local loan officer. Prior to being named the Branch Manager of the Sundance LPO in 2021, she spent three years reviewing and analyzing ag and commercial loans from across the state as the Assistant Vice President of Risk Management.

When Kristen isn’t busy helping customers, you’ll likely find her enjoying the many activities the area has to offer, such as hunting, horseback riding, attending concerts, as well as spending time with family and friends. Growing up on her family’s ranch outside of Newcastle, it comes as no surprise that she would marry a rancher. Channing, her husband, is an electrician and works on his family ranch in White Owl, SD, with their three dogs.

Justin became a member of the Pinnacle family after getting his Bachler's Degree in Agriculture Education.  Growing up in Gillette and attending the University of Wyoming, Justin knows better than anyone the Wyoming way of life.  Having been a board member of the Wyoming FFA Foundation, specializing in Agriculture and Commercial Lending comes easy for Justin.  Justin enjoys meeting new customers as well as building genuine relationships with all of his current customers.  

Matt was born and raised in Chappell, NE, and earned a degree in Finance while playing football for the Nebraska Cornhuskers. He began his banking and lending career in 2003, joining the Pinnacle Bank - Cheyenne family in 2006. Matt believes local businesses are the heartbeat of the community and enjoys developing tailored financial solutions to help them reach their goals. He is also committed to positively impacting Laramie County. Currently, he serves as an Advisory Board Member for Boys Scouts of America. In his spare time, you will find Matt and his wife, Marie, chasing their three boys, Ryker, Nolan and Myles.

As a Wyoming native, Christie understands the importance of supporting the local community. Drawing on her decades of banking experience, she helps the Campbell County community achieve their financial goals and dedicates countless hours to volunteering with various local nonprofit organizations. Christie has proudly served in leadership roles such as Chair of the Festival of Trees Steering Committee, Secretary for the North East Wyoming Community Health Foundation, President of the Kiwanis Club of Gillette, and as a founding member of the Hope Source Committee. She believes there is no better way to show her appreciation than by giving back to the community that has supported her for many years. In her free time, Christie enjoys spending time with her husband and fur baby, exploring the great outdoors, and enjoying all that Wyoming has to offer.

Born and raised in Cheyenne, Jessica not only knows the community, but also possesses extensive lending and banking knowledge, creating the perfect combination to help local businesses grow, prosper and reach their financial goals. She has been a part of the Pinnacle Bank family since 2010 and has played a large role in Pinnacle Bank - Cheyenne's growth. Jessica has been an active contributer in the Cheyenne community, serving on various, local, non-profit boards throughout the years. Currently she is the Vice President of the Cheyenne Day of Giving board and President for Habitat for Humanity of Laramie County.

Wade was born and raised in Yuma, CO.  He earned a Business Degree from Midland Lutheran College in Fremont, NE, where he played college football. 

He moved to Torrington, WY in 2009 and joined Pinnacle Bank-Wyoming in 2014.  Wade is very active in the community and spends his free time coaching his sons, and other area youth, in various sports. 

Kevin has called Gillette home since 2002 and joined the Pinnacle Bank team in 2020, bringing with him several years of commercial lending experience. He enjoys building strong relationships with customers and helping make their dreams come true. His passion for Campbell County is second to none and he strives each day to make a positive impact in the community, to help ensure the success for future generations to thrive.

Very active in the community, Kevin currently serves on the Campbell County Land Board, Gillette College Booster Club, is a steering committee member for FUEL Gillette, the Vice President of the Gillette Soccer Club, and the Tournament Director and Founder of the Matthew Sorenson Memorial Disc Golf Tournament. In addition, he spends countless hours volunteering as a youth sports coach for traveling basketball and soccer teams, and with Little League Baseball.

After graduating from University of Wyoming, with degree in Ag Business, Emily began her banking career as an ag lender for Nebraska State Bank in Oshkosh, NE. In 2017 she moved to Cody and joined the Pinnacle Bank family. Throughout her time here she has served in many different roles, including as loan administrator, new accounts rep, and now as a commercial loan officer. Within each role, Emily's unwavering commitment to and enjoyment of building relationships with her customers remains a top priority. Outside of the bank, you'll find Emily at a barrel racing jackpot or rodeo, in the mountains rafting and fishing, and spending time with her family.

Ashley was born and raised in Gillette. As her hometown, she knows the area well and has been serving Campbell County’s real estate lending needs since 2012. In addition to her extensive knowledge of conventional home loans and refinances, she has comprehensive experience with FHA, VA, Rural Development and in-house mortgage loan programs, which have helped numerous, local customers’ home-ownership dreams come true. Ashley also knows the importance of giving back to the community which has given so much to her. She is proud to serve with the Gillette Chamber of Commerce Energizers and as a Steering Committee Member for the Gillette Area Leadership Institute (GALI).

In her free time Ashley can be found with her busy family of six, enjoying the Wyoming outdoors, camping and fishing.

Growing up in Hill City, SD, it was an easy transition for Todd to begin his banking career.  After graduating from the University of Wyoming, Todd worked as the County Supervisor for the USDA.  After that, he worked for 18 years as the Agricultural Department Head for 1st National Bank in Powell.  Todd joined Pinnacle Bank in 2014 as the Market President.  While tackling all of the duties of a president, Todd specializes in Agricultural and Commercial Lending.  He is actively involved with the Powell Economic Partnership as well as AWANA.  

Originally from Chicago, Ashten relocated to Newcastle at a young age and proudly considers it her forever-hometown. This Newcastle Dogie later became a University of Wyoming Cowgirl, earning a degree in Business Management in 2020. Following graduation, she returned to her hometown and joined Pinnacle Bank as a teller. With a demonstrated work ethic and determination, Ashten swiftly rose to the role of Mortgage Loan Officer in 2022, a position she holds today, assisting customers with their home loan requirements.

Beyond her banking responsibilities, Ashten is involved with several community initiatives and truly enjoys volunteering, to give back to her hometown.

Faron joined the Pinnacle Bank family in 2002 as Market President of the Newcastle branch.  Faron helped to expand Pinnacle’s presence in Newcastle, as well as Moorcroft and Gillette. The region of banks have built new buildings in each location and significantly grown assets.

Faron began his banking career in 1986 with First Federal Savings Bank in Rapid City, SD. Prior to joining Pinnacle, Faron also worked for Farm Credit Services in Broken Bow, NE and First National Bank in Sturgis, SD. 

Faron currently enjoys being a CASA advocate, helping abused and neglected children.  Faron was formerly President of the Newcastle Chamber of Commerce, President of the Newcastle Economic Development and President of the Wyoming Bankers Association.  

Faron is a South Dakota native and grew up on a cattle ranch in Enning, SD, but has proudly called Gillette home for several years. He graduated from National College in Rapid City with a major in business. Faron was involved in rodeo for many years and still enjoys team roping. He and his wife, Johnna, have five boys and one grandchild. 

Michael, a fifth-generation Wyomingite, hails from Pine Bluffs, WY. He holds a B.A. in International Studies, specializing in the Global Economic System, from the University of Wyoming. With additional qualifications from the FDIC Corporate University and the Graduate School of Banking at the University of Colorado, Michael possesses a diverse financial background. He brings seven years of regulatory experience in the banking and trust industries, coupled with four years of lending expertise, to his professional endeavors. Passionate about his Wyoming heritage, Michael combines his academic achievements, with hands-on experience to help customers easily navigate

Garrett brings a wealth of experience and knowledge to Pinnacle Bank.  After graduating with a BA from Brown University and an MBA from Arizona State University, Garrett came to Cody to be a Commercial Lender for Shoshone First Bank. After being a lender for 5 years there, Garrett came to Pinnacle in 2008.  Garrett helps service loans from business and commercial loans to real estate and personal loans.  He enjoys providing good customer service to all of his customers. 

Outside of the bank, Garrett is involved with the Cody Lions Club, Buffalo Bill Art Show & Sale, and he's the President of the Cody Warriors Lacrosse Club.  You also might find him with his wife at The Thistle Gift Shop and Book Store, or supporting his son and daughter with their various youth sports activities.   

Quinn started his banking career in 2016 with Pinnacle Bank, after working in the oil and gas industry and owning his own title company. Quinn grew up on a ranch west of Hawk Springs, Wyo. that he is still involved with on a daily basis. With his agriculture background and experience, Quinn understands the importance of working closely with his customer base on their Ag lending needs. He was a key member in starting the Kiwanis Club of Goshen County and has served as President and Treasurer. Outside of the office, Quinn spends his time at the ranch and attending University of Wyoming games.

As a Wyoming native, Kent has a true understanding of just what it takes to thrive in this great state. He was born and raised in Torrington, WY and would go on to receive his degree in Ag Business from neighboring Chadron State College.

In 2003, it was natural fit for Kent to begin his ag and commercial lending career back in his hometown, working for Pinnacle Bank. He would relocate to Worland three years later and help lead the team as Vice President.

When Kent isn't working or volunteering, you will likely find him enjoying the Wyoming lifestyle - hunting, fishing and spending time with family and friends. He and his wife, Amy (also a Wyoming native), have two children and one granddaughter.

I grew up and have lived in Wyoming my entire life. I started my career in banking as a teller and then moved onto mortgage lending. I have worked in mortgage lending for over 20 years (started with Pinnacle in 2011) and find it very satisfying helping customers get into a home they love. I am involved with our Worland Kiwanis club, on our church Finance Council, and also help out at our local Pinnacle Bank community events. My husband and I have two children, a daugher-in-law and one grandchild. When not working, I like to enjoy the outdoors, read, cook, and spend time with family and friends.

After growing up in Sturgis, SD, Marc got his Bachelor of Science degree from National College in Paralegal Studies.  Since that time, he has been in the banking industry for approximately 20 years doing automobile, mortgages, consumer and commercial lending.  In 2006, Marc joined our bank as Vice President and Commercial Loan Officer.  You can find him now at our branch in Gillette.  While maintaining and originating commercial loans, Marc also spends his time as an advocate for CASA in Wyoming.    

Andrea, a Torrington native, is passionate about serving her community by helping people achieve their homeownership goals. Beginning her career in the mortgage industry in 2007, her commitment, drive and outstanding customer service skills led to her Mortgage Loan Officer promotion in 2012. She has considerable experience with conventional purchases and refinances, as well as VA, FHA, Rural Development, and various types of in-house financing. Andrea finds the greatest satisfaction in matching her customers with the optimal loan program and guiding them through the entire process, ensuring a smooth, enjoyable experience from start to finish. Outside of the bank, Andrea enjoys spending her free time with her husband and two children, as well as traveling, reading, and playing the piano.

Gil was born into agriculture and growing up on a ranch in the southeast corner of Colorado helped shape his future. He graduated from Colorado State University with a degree in Ag Business and began his career in ag and commercial lending in 1993. He would later attend and graduate from the Graduate School of Banking in Boulder, Colorado.

Gil joined the Pinnacle Bank family in 1997 in Sterling, Colorado, and would make his way to Wyoming in 2000, working for our Torrington branch. In 2006 he accepted the Market President position at our Worland location, where he spent 17 years dedicated to helping local business owners, farmers, and ranchers attain their dreams.  In 2022 Gil relocated to Cody, taking over the helm as Regional President, where he oversees our Cody, Powell, Thermopolis and Worland branches.

Gil’s unwavering commitment to community involvement has been a constant throughout his tenure with Pinnacle Bank.  He continues to actively fill volunteer opportunities with local non-profit organizations and is a constant contributor to and supporter of the local schools.

He and his wife, Sarah, have three children and are grateful to be a part of the close-knit, “gateway to Yellowstone,” community.

Minnie Miller is a seasoned lender and the Market President at Pinnacle Bank - Thermopolis. With over four decades of experience in banking, Minnie's journey began as a teller in 1980, paving her way to becoming a trusted resource in the realm of lending. She takes immense joy in assisting individuals with their financial aspirations, whether it's securing their primary residence, acquiring a second home, or delving into investment properties. No matter the project, Minnie will help make the loan financing an easy, straightforward process.

John joined Pinnacle Bank in August 2022, and has been in the financial services industry since 2010, serving in many capacities for local financial institutions in Laramie. Most recently, he spent the past seven years with ACPE Federal Credit Union as Chief Financial Officer. Additionally, he offers a wealth of business knowledge and first-hand experience, successfully opening, operating, and growing a local small business.

John was born and raised in Laramie, WY. He earned a BS & MS Finance Degrees from the University of Wyoming. He is active in local clubs and enjoys being part of the Laramie community. John and his wife, Julie, also enjoy the Wyoming outdoors and attending University of Wyoming sporting events.

Troy has a wealth of experience in lending, with his career in the financial industry beginning in1992, including eight years in management and lending positions at Pinnacle Bank branches in Newcastle and Moorcroft. He has a deep-rooted history in agriculture, which has helped numerous businesses and ag producers grow. Troy knows the area well, previously spending 10 years as a loan officer helping farms and families throughout the North Platte, NE area.

Community involvement has always been a priority for Troy. Whether it be serving on the Ag Society board or a Chamber of Commerce board, coaching youth sports, as the National Collegiate Rodeo Student Director, or being a member of Rotary and Lions organizations, he welcomes new opportunities to serve and positively impact the Scotts Bluff County communities.

As a Cody native, Tanya has witnessed firsthand the growth and vibrancy of the community she proudly calls home. Her journey in real estate lending began in 2001 as a receptionist at a local title company. Over the years, Tanya’s dedication and passion propelled her to become one of the area’s most trusted and well-respected mortgage loan officers, with an expertise across the entire financing spectrum, from conventional loans, to FHA, VA, and more. Tanya’s commitment to her customers goes far beyond the loan process; she genuinely believes it's about fostering lasting relationships and ensuring every individual feels empowered, confident and valued throughout the real estate financing experience. “I truly enjoy guiding both new and seasoned homeowners through the financing process, turning their dreams into reality. Playing a part in this journey is a privilege I cherish.”

Born and raised in Cody, WY, Dusty was a natural fit for Pinnacle when he joined us in 2006.  In 1997, Dusty graduated with a Bachelor's degree in Business Management from MSU.  He's been in commercial lending ever since.  Dusty is proud to maintain the relationships he has with his current customers, and he also enjoys lending his banking expertise to many new ones.  If you can't find him at the bank, Dusty participates in Forward Cody, and he's also a Youth coach.  

Born and raised in Wyoming, Janet resides in the northeast corner of the state, where she takes full advantage of the area’s great outdoors. Janet began her mortgage lending career with Pinnacle Bank in July 2010 and thoroughly enjoys helping people fulfill their dreams of making Crook County home. Possessing a profound understanding of the local area, coupled with her expertise in mortgage lending, she adeptly guides her customers through the home purchasing process. In addition to her professional endeavors, Janet actively engages in volunteer work for various community initiatives. Her free time is often spent with family and friends camping, exploring the hills in their side-by-sides, golfing, or enjoying Keyhole Reservoir.

Kristi Thronburg earned her degree in Business Management from Chadron State College. With a background deeply rooted in customer service, she has traversed various roles, from managing retail operations to owning a small business. Her journey in banking began in 1999 as a Loan Processor, marking the inception of her career in the financial sector. Kristi became part of the Pinnacle Bank family in 2012, where she diligently processed loans across multiple charters for several years. Kristi's customer-centric focus, experience, and unwavering determination ultimately paved the way for her to assume her current role as a Loan Officer.

Melissa joined the Pinnacle Bank team in 2015 as a Mortgage Loan Processor and was promoted to Mortgage Loan Officer in 2021. In addition to her focus of assisting local customers with real estate financing needs, Mel also plays a crucial role in providing mortgage loan support to our 12 branches across Pinnacle Bank - Wyoming. With her expertise and dedication, Melissa ensures customers receive the support they need to achieve their homeownership goals, whether they're right here in the Cody community or across the state.

Justin, a Wyoming native, grew up and graduated high school in Gillette. After earning his Business Management degree from Dickinson State University, he would return to his home state and join the Pinnacle Bank family in 2003. Justin continued his education, later attending and graduating from the Graduate School of Banking in Boulder, Colorado.

Justin is extremely active in Weston County, volunteering with multiple non-profit organizations, a constant contributor to and supporter of local schools, and coaching youth baseball, basketball and soccer.

He and his wife, Rita, have three children and are grateful to live in a small community, in the great state of Wyoming.

A well-known figure in banking, business and community affairs, Chad is proud to call Laramie home. He has been in the banking industry since 1998, serving in many capacities for local, community banks throughout southeast Wyoming. His extensive commercial lending experience and vast knowledge of and passion for the Laramie community, create the perfect combination to help local businesses grow, prosper and reach their financial goals. Chad is also an active contributor throughout Laramie, serving on various, local, non-profit boards and committees, such as the Laramie Rotary Club Board, Sponsorship Committee Member for Laramie Jubilee Days, member of the LCBA Grant/Loan Committee, and more. Additionally, he enjoys volunteering with local youth organizations, including coaching Laramie Girls Softball teams.